Power still on
Change the holder
The supply is active, so this is a holder change. It is free and takes days.
Cambio de titular, explained for expats
Change the Endesa electricity holder, in English
By Linus Palmqvist, Head of Operations Reviewed by Simon Nilsson Last reviewed The electricity at your new home is supplied by Endesa, and you need the bill in your name. Endesa asks you to make this change by phone and is the only one of these six retailers that promises English phone service.
First: is the electricity still active?
Power was cut off
Request an alta
The supply was cancelled, so this is an alta: a new activation. It takes weeks and can carry regulated connection charges, plus an electrician's fee if a new certificate is needed.
Do not let the seller, landlord or outgoing tenant cancel an active contract.
How Endesa handles it
Choose the route that feels easier for you. Both start with the active Endesa supply.
Let Settlewell do it in English
We can handle the Endesa holder change for you.
- We make the call and handle the Spanish.
- We file the change and chase it until it is done.
- It is free.
Documents to have ready before you contact Endesa
- Incoming holder’s name, ID number and phone
- Former holder’s name and ID number
- CUPS (the code that identifies your electricity supply point), or the full supply address
- New bank details
- Lease or deed if Endesa asks for it
Phone and remote route
Contacting Endesa
From Spain, call 800 76 09 09. From abroad, call +34 937 061 510 and ask for English. Have the CUPS, both holders’ details, bank details and your lease or deed ready. Ask for the case reference before you hang up.
If you speak to an agent, say: “Solicito el cambio de titular sin subrogación de deuda.” This means you want the holder changed without taking on the former holder’s debt.
We have prepared a Spanish call script that may helpExtra steps for your situation
Start with the part that matches your home. You do not need every document below.
If you rent the home
Send Endesa your signed lease. It shows your right to use the home. Ask the landlord or former holder not to cancel the active supply.
If you bought the home
Send Endesa your deed. Keep a meter photo from handover and ask for the change without taking on the seller’s debt.
If the former holder has died
Take this one step at a time. Show Endesa your present right to the home. Putting the electricity in your name does not by itself make the person’s electricity debt yours.
After divorce or separation
Send Endesa the court decision or approved agreement that gives you use of the home. Include your ID, CUPS, bank and contact details.
If the former holder owes money
Tell Endesa that you are not taking on the former holder’s debt. Send your lease or deed. Old debt can still slow the file.
Things that can slow this down
A certificate is requested only because of age
Say that this is an active supply with no technical change. Age alone is no longer a reason to demand a new certificate.
The agent will not accept your passport
Point to Endesa’s moving checklist, which lists a passport. Be ready for manual review because its other page says DNI.
There is no date to chase
Endesa only says the new name appears on a later bill. Keep the case reference and follow up if it does not.
Endesa holder change: common questions
Still have questions?
We can help with the rest of your move too
We can also compare rates and suggest an alternative that could lower your yearly cost. We can help with the rest of your move, including gas, water, internet, home insurance and alarms.
About this content
Written by
Head of Operations at Settlewell
Linus moved from Sweden to Málaga in 2021 and set his own home up here, so most of this he has already done the hard way once. Before Settlewell he spent years at Workwide, the cross-border recruiter that has helped over 10,000 people into jobs abroad, latterly as its Head of Recruitment and Operations. He speaks Spanish, lives in Málaga with his partner, and spends his days on the phone to Spanish providers.
Reviewed by Simon Nilsson, Founder & CEOLast reviewed
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