These Terms of Use apply to all users of the website https://settlewell.io/ and the services offered on it (the “Service”). “Users” include all visitors and registered users.
By accessing, visiting, or using the Service in any way—including browsing, creating an account, submitting or viewing information, or communicating with us—you enter into a contractual relationship with Settlewell Technologies AB (“Settlewell Technologies AB,” “we,” “us”). Any access, use, or submission of declarations of intent occurs exclusively under these Terms of Use.
We work with trusted third parties to collect and process data. We may occasionally share information (such as your email address or phone number) with these third parties. They may combine this data with other information they collect to create targeted audiences or deliver tailored communications. For details on how these third parties process data, please refer to our Privacy Policy and Cookie Policy.
When you register for the newsletter and/or create an account (including alerts and similar features), you must provide a valid email address and accurate information. You are responsible for the accuracy of your details and for keeping them up to date. We recommend keeping login details and passwords confidential and not sharing them with third parties.
By submitting content (e.g., form inputs, messages, reviews, profile data), you agree that Settlewell Technologies AB may make copies, change formats, transcode, or otherwise perform technical modifications where necessary to (i) meet technical requirements of the website or comply with site limitations and conditions, (ii) make content accessible to other users where applicable, and (iii) store and retrieve such content to operate the Service.
It is prohibited to upload, publish, send, or link to material through the Service that violates laws or other rules. Content must not infringe others’ intellectual property. Content considered defamatory, obscene, threatening, misleading, or otherwise inappropriate is prohibited.
When using Settlewell Technologies AB’s Service, you may not:
Settlewell Technologies AB may, with your prior consent, record support or onboarding conversations (including phone or video calls) and process these using AI-assisted transcription and analytics tools to evaluate service quality, improve processes, and train our team. Recordings are stored securely and accessed only by authorized personnel. The legal basis is consent, obtained before any recording. Before a recorded session begins, you will be informed and asked for your explicit consent. You can withdraw your consent at any time by contacting privacy@settlewell.io. If you withdraw consent, the recording will be deleted unless a legal retention duty applies.
Settlewell Technologies AB has no obligation to publish partner listings or offers that violate our guidelines or the law. When a listing is submitted for publication, the following apply:
In the event of violations of these Terms of Use, Settlewell Technologies AB reserves the right to remove any material from the website, exclude users from using the Service, and take other measures deemed necessary.
Users are liable for damages caused by their published content or any other use of the website in violation of these Terms of Use. This includes liability toward Settlewell Technologies AB for losses arising from such breaches, and you agree to indemnify and hold Settlewell Technologies AB harmless from related third-party claims and reasonable legal fees.
Settlewell Technologies AB provides the Service “as is” and “as available.” We do not assume responsibility that the published material is complete, relevant, or correct. Users acknowledge that internet-accessible services are subject to technical risks beyond our control. Settlewell Technologies AB does not warrant uninterrupted functionality or availability. We attempt to remedy issues promptly, but we are not responsible for damages that occur during such periods.
To the maximum extent permitted by law, Settlewell Technologies AB excludes liability for indirect, incidental, special, consequential, or punitive damages, and for loss of profits, data, goodwill, or business opportunities, even if advised of the possibility of such damages. Settlewell Technologies AB is liable only where liability cannot be excluded under mandatory law, including for willful misconduct and (to the extent required by law) gross negligence. Mandatory consumer rights remain unaffected.
Settlewell Technologies AB reserves the right to make changes to the Service without prior notice and may discontinue any part of the Service at any time.
The core Service (account, checklist, task information, and partner connections) is provided free of charge. Certain enhanced features are available through paid subscription plans, as described in Section 8a below.
What Settlewell Plus includes
Settlewell Plus is a paid subscription that provides enhanced relocation support, including priority coordination with service providers, faster response times, and additional hands-on assistance. The specific features included in Settlewell Plus are described on our website and may be updated from time to time.
Availability
Settlewell Plus is currently available for users relocating to or setting up in Spain only. We may expand availability to additional countries in the future. If you subscribe from outside the supported region, we cannot guarantee that Plus services will be applicable to your situation.
Pricing and billing
Settlewell Plus is billed monthly at the price displayed at the time of subscription (currently €9.99 per month). Payments are processed by Stripe, Inc. You must provide a valid payment method to subscribe. Your subscription renews automatically at the start of each billing period, and your payment method will be charged accordingly.
Free trials
We may offer free trial periods for Settlewell Plus, either directly or through our distribution partners. During the trial, you have full access to Settlewell Plus features at no cost. If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription and your payment method will be charged at the applicable monthly rate. We will notify you before any trial-to-paid conversion occurs.
If a free trial is provided through one of our partners (e.g., as part of a welcome package), the trial duration and any specific conditions will be communicated to you at the time of activation.
Cancellation
You may cancel your Settlewell Plus subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period — you will continue to have access to Settlewell Plus features until then. No partial-month refunds are issued for cancellations made during a billing period.
Refunds
By subscribing to Settlewell Plus, you consent to immediate access to the service. You may request a full refund within 14 days of your first payment if you are not satisfied, by contacting support@settlewell.io. After this 14-day period, no refunds are issued for subscription fees already charged.
Price changes
We may adjust subscription pricing from time to time. If we increase the price of Settlewell Plus, we will notify you at least 30 days before the new price takes effect. The new price will apply from your next billing period after the notice period. If you do not agree with the price change, you may cancel your subscription before the new price takes effect.
Payment failures
If a scheduled payment fails, we (via Stripe) may retry the charge according to standard retry schedules. If payment cannot be collected after reasonable attempts, your Settlewell Plus subscription may be suspended or downgraded to the free Service. We will notify you by email before any downgrade takes effect.
Changes to Settlewell Plus
We may modify, expand, or discontinue features included in Settlewell Plus. If we make changes that materially reduce the value of Settlewell Plus, we will notify you and you may cancel your subscription.
These Terms of Use are governed by Swedish law. Any dispute concerning these Terms of Use shall be settled by the Swedish courts, with the Karlstad District Court as the court of first instance.
If you reside in the EEA, you may rely on mandatory consumer protection provisions of your country of residence to the extent required by law. The European Commission’s Online Dispute Resolution (ODR) platform is available at https://ec.europa.eu/consumers/odr/.
If any provision of these Terms is or becomes invalid or unenforceable, the remainder remains in effect. The invalid/unenforceable provision will be replaced by a valid/enforceable one that best achieves the economic intent of the original. The same applies if the Terms prove incomplete.
For questions or comments about the Service, please contact us at support@settlewell.io or privacy@settlewell.io.
Settlewell Technologies AB
Org. no.: 559542-0646
Swedish office: Svæavägen 10, 672 41 Töcksfors, Sweden
Additional office: Settlewell Spain SL, Calle Hilera 8, 29002 Malaga, Spain