Skip to main content
Cambio de titular, explained for expats

Change the Plenitude electricity holder

By Linus Palmqvist, Head of Operations Reviewed by Simon Nilsson Last reviewed

The electricity at your new home is supplied by Plenitude, and you need the bill in your name. For an active supply, email your request and complete the signature sent by SMS text message. You can call from Spain, but not from abroad.

Do it for me in English
See Plenitude’s route
Settlewell

First: is the electricity still active?

Power still on

Change the holder

The supply is active, so this is a holder change. It is free and takes days.

Power was cut off

Request an alta

The supply was cancelled, so this is an alta: a new activation. It takes weeks and can carry regulated connection charges, plus an electrician's fee if a new certificate is needed.

Do not let the seller, landlord or outgoing tenant cancel an active contract.

How Plenitude handles it

Choose the route that feels easier for you. Both start with the active Plenitude supply.

Customer support team helping people with their move to Spain

Let Settlewell do it in English

We can handle the Plenitude holder change for you.

  • We make the call and handle the Spanish.
  • We file the change and chase it until it is done.
  • It is free.
  • If you are abroad, you cannot phone Plenitude. It publishes no number that works from outside Spain.
Do it for me in English

Documents to have ready before you contact Plenitude

  • Incoming holder’s accepted ID
  • Supply address and CUPS (the code that identifies your electricity supply point)
  • Bank details
  • Proof of your relationship to the home where needed
  • A mobile that can receive the signing SMS

Phone and remote route

Contacting Plenitude

There is no overseas household number. Email the request and give a mobile that can receive the SMS signature. Support is only Monday to Friday, 09:00–17:00.

If you speak to an agent, say: “Solicito el cambio de titular sin subrogación de deuda.” This means you want the holder changed without taking on the former holder’s debt.

We have prepared a Spanish call script that may help

Extra steps for your situation

Start with the part that matches your home. You do not need every document below.

If you rent the home

Send Plenitude your signed lease. It shows your right to use the home. Ask the landlord or former holder not to cancel the active supply.

If you bought the home

Send Plenitude your deed. Keep a meter photo from handover and ask for the change without taking on the seller’s debt.

If the former holder has died

If the Plenitude account holder has died, take the paperwork slowly. Plenitude may ask for the death certificate, your ID and inheritance papers. If inheritance is still in progress, it says you can begin with the death certificate and proof of your link to the home.

After divorce or separation

Plenitude says a judgment or convenio regulador, an approved separation agreement, that gives you use of the home can make the change easier.

If the former holder owes money

Plenitude says the former holder’s debt stays with that person. Tell Plenitude that you are not taking on the former holder’s debt. Send your lease or deed. Old debt can still slow the file.

Things that can slow this down

The Plenitude portal looks like the right route

It is for new contracts. For an active supply staying with Plenitude, use [email protected].

The signing SMS does not arrive

Plenitude needs a reachable mobile number. Check the number in your request and contact support during its weekday opening hours.

Plenitude gives several timelines

It publishes 1 to 3 business days, 15 to 20 days, and 1 to 21 business days overall. Keep the submission date and chase the case.

Plenitude holder change: common questions

Still have questions?

Change-name hubPlenitude provider guideElectricity in Spain

We can help with the rest of your move too

We can also compare rates and suggest an alternative that could lower your yearly cost. We can help with the rest of your move, including gas, water, internet, home insurance and alarms.

Help me with my Plenitude supply

About this content

Written by

Linus Palmqvist

Head of Operations at Settlewell

Linus moved from Sweden to Málaga in 2021 and set his own home up here, so most of this he has already done the hard way once. Before Settlewell he spent years at Workwide, the cross-border recruiter that has helped over 10,000 people into jobs abroad, latterly as its Head of Recruitment and Operations. He speaks Spanish, lives in Málaga with his partner, and spends his days on the phone to Spanish providers.

Reviewed by Simon Nilsson, Founder & CEOLast reviewed
Report incorrect information