By Linus Palmqvist, Head of Operations Reviewed by Simon Nilsson· Last reviewed
Verisure is the biggest home alarm company in Spain, and Spain is its largest market worldwide. It publishes its contract terms in English, which most companies here do not. The thing to understand before signing is that you are agreeing to two payments, not one.
Leo and our team help you compare and set up in English
Three things worth confirming
The system is well regarded. These three are about the paperwork, which is where the surprises sit.
1
How long the equipment is paid over
The service runs two years. The equipment is a separate plan and can run longer. Ask for both lengths side by side.
2
What is still owed if you cancel
Ending the monitoring does not clear the equipment plan. Ask for the figure at month 25, once the service minimum has passed.
3
When the equipment becomes yours
Ownership passes only after the service ends and the installation is paid off. Ask what happens to the kit if you leave sooner.
What you get in English
Verisure goes further in English than most of this market. The general terms exist as an English document, which is unusual here, and the app runs in English.
The contract terms
Published in English as well as Spanish, so you can read what you are agreeing to.
The monitoring centre
No company in this market promises an English-speaking operator when an alarm goes off. Plan on that conversation being in Spanish.
Everything around it
Sales visits, billing questions and cancellations run in Spanish. That is the part we do with you.
What customers say
Worth reading a few yourself rather than going on the number alone.
72,962 reviews. 77% five star, 8% one star. Checked 25 July 2026.
The praise goes to the installers and the speed of response. The complaints cluster around billing and cancelling, and around the equipment plan continuing after the service ends.
How Verisure sits against the other five
Six companies dominate monitored home alarms in Spain, listed alphabetically. The full table is on the comparison page.
Yes. The Spanish business has traded as Securitas Direct for years and is moving to the Verisure name through 2026. You will see both on paperwork and in search results during the change. The contracting company is Securitas Direct Espana, S.A.U.
Verisure does not publish one. Pricing comes from a home visit and a personalised quote, which is normal for this company but unusual among the six. Ask for the opening rate, the standard rate, the date it changes, and the equipment plan, all in writing.
The monitoring service and the equipment. The service has a two-year minimum. The equipment and installation are charged separately and can run on a longer schedule. Ending the monitoring does not clear what is left on the equipment.
In writing, with at least 30 days notice before the renewal date. A burofax carries the most legal weight in Spain. Ask for a case number and keep it. Ending the service does not end an outstanding equipment balance, so ask what is left to pay.
The general terms are published in English and the app runs in English, which is more than most companies here offer. The monitoring centre, sales visits and billing run in Spanish. That is the part we do with you.
From April 2026 Verisure sells through MasOrange as well as directly. It is a distribution agreement, not a merger or a change of owner. Your contract would still be with Securitas Direct Espana, S.A.U.
Still have questions?
Have a quote in front of you?
Send it over. We will read it in English and tell you what it commits you to. Then we will compare it against the rest of the market.
We earn a commission if you set up an alarm through us. It does not change what is on this page. We cannot arrange every company we write about. The comparison is ordered alphabetically, not by what we earn. If a company we cannot arrange suits you better, we will say so.
Linus moved from Sweden to Málaga in 2021 and set his own home up here, so most of this he has already done the hard way once. Before Settlewell he spent years at Workwide, the cross-border recruiter that has helped over 10,000 people into jobs abroad, latterly as its Head of Recruitment and Operations. He speaks Spanish, lives in Málaga with his partner, and spends his days on the phone to Spanish providers.
Reviewed by Simon Nilsson, Founder & CEO·Last reviewed
Where this comes from
Company identity and registration come from the national register of security companies. The rules on installation, verification and police notification come from Spanish law. Contract points come from Verisure published general conditions, and review figures are a dated snapshot from one named platform.
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